The process to get icVOIP configured for your business can be described as four distinct steps:
- Define Users and Extensions
- Define Groups and the Auto Attendant
- Setup Phones
- Port Any Phone Numbers
As always, Innovative Concepts staff will be with you the entire time
First Step: Gather Information
Fill out the icVOIP Configuration Questionnaire.
This Questionnaire will provide us with enough information to create all of your users and assign each of them a unique extension. It will also tell us how your Auto Attendant should be structured and which group should ring when an option is pressed.
Second Step: Auto Attendant
To best prepare for the new phone system, have someone write up an outgoing greeting that informs the caller of their options. This will be played if the receptionist(s) are unable to answer an incoming call.
Also, write up what you want to tell people who call outside of your normal business hours. Generally, the only difference is this message starts with, “We are currently closed” or something similar.
Once these are created, we will help you record them into icVOIP.
Remember, your Auto Attendant can be configured any way you desire. You can even set up a specific Auto Attendant for any specific date or holiday in the future.
Third Step: Setup Phones
Once your phones arrive, simply plug them into power and Ethernet (or WiFI) at their intended location. Innovative Concepts will need to know the Mac Address that is found on a sticker underneath the phone to assign it to a specific user. Other than that, they are ready to go.
Fourth Step: Phone Numbers
If your current phone provider allows, ask them to forward your primary business line to icVOIP so you can use your new system immediately. Of course, Innovative Concepts will be with you to help.
Enjoy your new phone system. We will let you know if there is anything left to do with your previous provider.