Our technicians may ask you to perform a few tests before you purchase icVOIP or if you are experiences any trouble with your existing icVOIP.
The purpose of this test is to measure the exact bandwidth available from your Internet service provider. This is different from the common speed tests you can perform as this will simulate actual phone calls. We can specify how many simultaneous calls and it will measure everything from download and upload speeds to any delays the packets experience in getting to our servers.
This test uses a PC on your local network and will run for several days. It will always give way to other traffic and phone calls but will log anytime there was not enough bandwidth for it to run as well as any call quality issues, etc.
Please do not run this without receiving direction from an Innovative Concepts technician as the reporting agent must be configured on our end to receive the test data.